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Do I need an account to shop on Prefamart?

You can browse without an account, but to place an order, track deliveries, or save your preferences, you need to sign up for a free account.

How do I contact Prefamart support?

You can reach us via:

  • Email:  support@prefamart.com

  • Phone/WhatsApp: +2347032059652

  • Live Chat: Available on our website during business hours.

Can I return a product?

Yes, products can be returned if they are:

  • Damaged on arrival

  • Wrong item delivered

  • Defective
    You must initiate the return within 7 days of delivery. See our Return Policy for full details.

Do you offer free delivery?

Yes, we offer free delivery on select products and orders above a certain amount. Check product pages for eligibility.

What are the delivery timelines?

Delivery usually takes:

  • Within same city: 1–2 business days

  • Other Nigerian cities: 2–5 business days
    We work with reliable logistics partners for timely deliveries.

What are the delivery timelines?

  • Within same city: 1–2 business days

  • Other Nigerian cities: 2–5 business days
    We work with reliable logistics partners for timely deliveries.

    • How do I track my order?

    After placing your order, you’ll receive a confirmation email with a tracking link. You can also log into your account to check the status of your order.

    What is Prefamart?


    Prefamart is an online shopping and eCommerce platform based in Nigeria that connects buyers and vendors across the country. We offer a wide range of products including physical goods and digital services, making online shopping easy, affordable, secure, and fast.

    How does Prefamart work?

    Vendors list their products on Prefamart, and customers can browse, order, and pay securely online. We handle order notifications, secure payments, and ensure quick delivery to your doorstep.

    What kind of products can I buy or sell on Prefamart?

    You can List and shop for a wide range of items including:

    • Fashion (clothing, shoes, accessories)

    • Electronics and gadgets

    • Mobile phones

    • Groceries

    • Home appliances

    • Beauty and personal care

    • Digital products (eBooks, courses, software, etc.)

    Is shopping on Prefamart secure?

    Yes, Prefamart uses trusted payment gateways and encrypted connections to ensure your transactions are 100% safe. We are committed to protecting both buyers and vendors from scams or fraud.

    How can I become a vendor on Prefamart?

    To sell on Prefamart:

    1. Visit our website and click on “Become a Vendor.”

    2. Fill in your business details and upload your products.

    3. Once approved, you can start selling immediately.